“What do IT people and London buses have in common?” This was the start of a joke, that I had heard, quite recently, when I was in amongst a crowd of hoteliers at a night out. “When you need one, they’re never there.” The crowd laughed with haughtiness, but I remained impassive at what I […]
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Upon entering the vast ExCel London complex in the latter part of September 2021, where I had arrived to judge the “Technology Innovation Award”, I experienced one of the first signs that this was not going to be like any other event I had come to before. Indeed, this was one of the first signs […]
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Ordinarily, I don’t accept an invitation to judge a competition about new technological innovations for the hospitality industry. Usually, I’d be fighting off vendors with either the pre-arranged phrase of “I don’t need it” or “I don’t have the budget”. Unfortunately, on this occasion, the hospitality world is in crisis and I thought it pertinent […]
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The Dominant Hotel IT Manager has two customers: The Guest and the Internal Staff Members. Their customers are the lifeblood of the hospitality IT industry. The customers that keep the Hotel IT Manager in their position but are a larger part of what makes their endeavors a success or a failure. To understand them, is […]
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Knowledge is very important. Reading about how other people/companies do it and make it a success is always fulfilling, energizing and can yield an idea. Taking ideas from other successful people and or industries can always be a game changer. The below are my favorites that inspire me, give me a different thought process to […]
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From a single hotel to a group of hotels. How does the Hotel Dominion work? Let’s start with ownership. There are predominantly, four different types of hotel ownership structures: Independent owner, Brand/Chain Owner, Management Company and Franchisor. I will not bore you with an explanation of each. Types of Hotels Over the years, the evolution […]
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Becoming a Dominant Hotel IT Manager starts with a question: “How can I be better?” In this context, ‘Dominant’ should not be looked upon with malicious intent, but rather a positive thought attribute. In asking that question, I intended this post to be only a few pages long. And then it started pouring out. Expanding. […]
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